Privacy Policy

At parallars, we take the protection of your personal data seriously. This Privacy Policy outlines how we collect, use, store, and safeguard the information you share with us. It applies to all interactions through our website, forms, and service engagements.

This policy has been prepared in line with the Malaysian Personal Data Protection Act 2010 (PDPA). If you have questions about our data practices, you may reach us at [email protected].

1. Information We Collect

We may collect the following categories of personal data when you interact with our website or services:

Contact details — your name, email address, phone number, and business address, provided through our contact form or direct communication.

Business information — company name, job title, and project-related details shared during service discussions or engagements.

Technical data — your IP address, browser type, device information, and browsing behaviour collected through cookies and analytics tools when you visit our website.

Communication records — the content of emails, form submissions, and other correspondence you send to us.

2. How We Collect Your Data

We collect personal data through several channels:

Directly from you — when you fill in our contact form, send us an email, or speak with us by phone.

Automatically — through cookies and similar tracking technologies when you browse our website. See our Cookie Policy for details.

From third-party sources — such as analytics platforms (e.g., Google Analytics) that provide aggregated insights about website visitors.

3. Legal Basis for Processing

Under the PDPA, we process your personal data based on one or more of the following grounds:

Consent — where you have given us clear consent to process your data for a specific purpose, such as receiving communications from us.

Contractual necessity — where processing is required to fulfil our obligations under a service agreement with you.

Legitimate interest — where processing is necessary for our business operations, provided your rights and interests are not overridden.

4. How We Use Your Data

We use the personal data we collect for the following purposes:

To respond to your enquiries and provide the services you have requested.

To communicate with you about ongoing projects, deliverables, and service updates.

To improve and maintain our website, including analysing usage patterns and optimising content.

To comply with applicable laws, regulations, and legal processes.

To send occasional updates about our services, only where you have opted in to receive such communications. You may withdraw consent at any time.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share data with the following categories of third parties only as necessary:

Service providers — hosting, analytics, and IT support partners who assist in the operation of our website and services. These parties are bound by confidentiality obligations.

Analytics tools — such as Google Analytics, which help us understand how visitors use our site. Data collected is typically aggregated and anonymised.

Legal authorities — where required by law, regulation, or court order.

6. Data Protection Measures

We implement reasonable technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse. These include:

Encryption of data in transit using TLS/SSL protocols.

Access controls that restrict personal data to authorised personnel only.

Regular review of security practices and incident response procedures.

While we strive to protect your information, no method of transmission or storage is entirely secure. We encourage you to exercise caution when sharing personal data online.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Typical retention periods are:

Contact form submissions — up to 24 months from last interaction.

Client project data — for the duration of the engagement plus 36 months.

Website analytics data — up to 26 months (managed by third-party analytics providers).

8. Cookies

Our website uses cookies to improve your browsing experience and to analyse site traffic. For full details about the cookies we use and how to manage your preferences, please visit our Cookie Policy.

9. Your Rights

Under the PDPA and applicable data protection regulations, you have the following rights:

Access — you may request a copy of the personal data we hold about you.

Correction — you may ask us to correct or update inaccurate data.

Withdrawal of consent — you may withdraw consent for data processing at any time, where consent was the basis for processing.

Erasure — you may request deletion of your personal data, subject to legal and contractual retention requirements.

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days as required by Malaysian law.

10. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices or content of those third-party websites. We encourage you to review their privacy policies before providing any personal data.

11. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a child has provided us with personal information, please contact us and we will take steps to remove that data.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised version will be posted on this page with an updated "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

parallars

Unit 17-02, Wisma Mont Kiara, No. 1 Jalan Kiara, 50480 Kuala Lumpur, Malaysia

Email: [email protected]

Phone: +60 3-6209 7183