Terms & Conditions

1. Definitions

In these Terms & Conditions, the following definitions apply:

"Company," "we," "us," or "our" refers to parallars, a business registered in Malaysia and operating from Unit 17-02, Wisma Mont Kiara, No. 1 Jalan Kiara, 50480 Kuala Lumpur.

"User," "you," or "your" refers to any individual or entity accessing our website or engaging our services.

"Services" refers to the consulting, analysis, and technology services offered by parallars, including workflow automation, document intelligence, and process mining.

"Website" refers to the parallars website hosted at https://parallars.pro.

2. Acceptance of Terms

By accessing or using our website or engaging our services, you agree to be bound by these Terms & Conditions. If you do not agree with any part of these terms, you should not use our website or services.

You confirm that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

3. Description of Services

parallars provides AI consulting services to businesses in Malaysia. Our service offerings include intelligent workflow automation, document intelligence solutions, and process mining and analysis. Specific details, scope, deliverables, and timelines for each engagement are agreed upon in writing between parallars and the client prior to project commencement.

We reserve the right to modify, suspend, or discontinue any aspect of our services at our discretion, with reasonable notice to affected clients.

4. User Responsibilities

When using our website or engaging our services, you agree to:

Provide accurate and truthful information when submitting forms or communicating with us.

Use the website and our services only for lawful purposes and in accordance with these terms.

Not attempt to interfere with the proper functioning of our website, including introducing malicious code or attempting unauthorised access to our systems.

Not reproduce, distribute, or exploit any content on our website without prior written permission.

5. Intellectual Property

All content on our website — including text, graphics, logos, design elements, and software — is the property of parallars or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-transferable licence to access and use our website for personal and business reference purposes. This licence does not extend to modification, reproduction, or commercial use of any content without our written consent.

Intellectual property ownership for deliverables produced during client engagements is addressed in the specific service agreement between parallars and the client.

6. Payment Terms

Service fees are quoted in Malaysian Ringgit (RM) and are outlined in individual service proposals. Payment schedules, methods, and milestone structures are defined in the relevant service agreement.

All invoices are payable within 30 days of issue unless otherwise agreed in writing. Late payments may incur a charge as specified in the service agreement.

Refund eligibility is assessed on a case-by-case basis and depends on the scope of work completed at the time of cancellation.

7. Service Delivery

parallars will deliver services with reasonable skill and care, in accordance with the scope defined in the relevant service agreement. Timelines provided are estimates and may vary based on project complexity, client responsiveness, and external factors.

Any changes to the agreed scope of work will be discussed and documented through a change request process. Additional charges may apply for scope extensions.

8. Confidentiality

Both parties agree to treat as confidential any proprietary or sensitive information shared during the course of an engagement. This obligation survives the termination of any service agreement and applies for a period of 24 months following the conclusion of the engagement, unless a longer period is specified in the service agreement.

9. Disclaimers

Our website and its content are provided on an "as is" basis. While we make reasonable efforts to ensure accuracy, we do not warrant that information on the website is complete, current, or error-free.

parallars does not make representations about the suitability of its services for any specific purpose beyond what is defined in the relevant service agreement. Outcomes may vary depending on data quality, organisational readiness, and other factors.

10. Limitation of Liability

To the maximum extent permitted by Malaysian law, parallars shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use of our website or services.

Our total aggregate liability for any claim related to our services shall not exceed the total fees paid by you under the relevant service agreement in the 12 months preceding the claim.

11. Indemnification

You agree to indemnify and hold harmless parallars, its directors, employees, and affiliates from any claims, losses, or damages arising from your breach of these terms, your misuse of our website or services, or your violation of applicable laws.

12. Termination

Either party may terminate a service engagement in accordance with the terms of the relevant service agreement. parallars reserves the right to suspend or terminate access to the website at any time for violations of these terms.

Sections relating to intellectual property, confidentiality, limitation of liability, and indemnification shall survive termination.

13. Dispute Resolution

These terms are governed by the laws of Malaysia. Any dispute arising from or related to these terms shall first be addressed through informal negotiation between the parties.

If a dispute cannot be resolved informally within 30 days, it shall be referred to mediation in Kuala Lumpur. If mediation is unsuccessful, either party may pursue resolution through the courts of Malaysia.

14. General Provisions

Entire Agreement — these terms, together with our Privacy Policy and any service-specific agreement, constitute the entire understanding between you and parallars.

Severability — if any provision of these terms is found to be unenforceable, the remaining provisions shall continue in full force and effect.

Waiver — failure to enforce any right under these terms does not constitute a waiver of that right.

Assignment — you may not assign your rights under these terms without our prior written consent. parallars may assign its rights and obligations to a successor or affiliate.

15. Changes to These Terms

We may revise these Terms & Conditions from time to time. The updated version will be posted on this page with a revised "Last Updated" date. Your continued use of the website or services after changes are published constitutes acceptance of the revised terms.