What Our Clients Have to Say
Honest perspectives from the organisations we have worked with across Malaysia.
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Ahmad Taufik
Operations Manager, Petaling Jaya
We brought parallars in to look at our invoice processing workflow. The document intelligence solution they built cut our data entry time by roughly 60%. What I appreciated most was that they trained the system on our actual invoice formats, not some generic template. The handover was thorough — our team runs it independently now.
January 2026
Sharon Chen
Finance Director, Kuala Lumpur
The process mining engagement gave us visibility we did not have before. The visual atlas they produced clearly showed where our purchase-to-pay cycle was getting stuck. Some of the findings were surprising — delays we had assumed were vendor-side turned out to be internal. Good, honest work.
January 2026
Rajesh Kumar
IT Head, Shah Alam
We were cautious about AI — too many vendors oversell. parallars was different. They started with process mining, showed us where automation made sense, and only then proposed building out workflows. The phased approach gave us confidence at every step. Would work with them again.
February 2026
Norhaiza Ibrahim
Compliance Officer, Bangsar
Our main concern was data privacy, given the sensitive nature of the contracts we process. The parallars team addressed this head-on — they showed us their data handling protocols before any engagement began. The document extraction system works well, though there is an occasional edge case with older scanned documents.
January 2026
Liew Wei Jian
COO, Subang Jaya
The workflow automation they implemented for our order management reduced our manual steps by nearly half. What stood out was the monitoring dashboard — we can see exactly where things are in real time. The team was responsive throughout, and the knowledge transfer at the end was genuinely useful.
February 2026
Siti Mariam
Admin Manager, Cyberjaya
Simple and effective. We used the process mining service to understand our document routing and it revealed several redundant approval steps. The report was clear enough that I could present it directly to senior leadership without needing to translate technical jargon. Worth the investment.
January 2026
Success Stories
Logistics Company — Invoice Processing Overhaul
Challenge
A mid-sized logistics firm in Selangor was processing over 800 supplier invoices per month manually. Staff spent roughly 15 hours per week on data entry alone, with an error rate that led to frequent payment disputes.
Solution
parallars deployed a document intelligence pipeline trained on the company's specific invoice formats across three languages. The system extracts line items, totals, and vendor details and feeds them directly into their accounting software.
Results
Data entry time reduced by approximately 65%. Payment disputes dropped noticeably within the first two months. The finance team now focuses on exception handling rather than routine input. Delivered in eight weeks.
"It changed how our accounts team works day to day. The time savings are real, and the accuracy improvement has made vendor relationships smoother."
Professional Services Firm — Process Visibility
Challenge
A consulting firm in KL suspected their project onboarding process had unnecessary delays but could not pinpoint where. Different teams had different perceptions of where the bottlenecks were.
Solution
parallars ran a process mining engagement using event logs from their project management and CRM systems. The resulting process atlas showed the actual sequence of activities, including rework loops and waiting periods.
Results
Two previously unnoticed approval bottlenecks were identified and restructured. Average onboarding time decreased by roughly 30%. The firm used the automation opportunities report to plan their next engagement with parallars. Completed in four weeks.
"Seeing the process laid out visually ended months of internal debate about where time was being lost. The data spoke for itself."
By the Numbers
6+
Years in Business
40+
Clients Served
4.7
Average Rating
85+
Projects Completed
Get in Touch
Phone
+60 3-6209 7183Address
Wisma Mont Kiara, KL
Hours
Mon–Fri, 9 AM – 6 PM
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